• Call to make an appointment 01227 458 430
menu close

Info & Advice

Frequently Asked Questions

When will I feel better?

Your recovery rate will depend on several variables including:

  • what the problem is
  • how long you have had it and whether or not it is a recurrent injury
  • the degree of damage to affected tissues
  • the type of tissues affected e.g. muscles or ligaments
  • how many areas are affected
  • how compliant you are with prescribed exercises and following general advice
  • whether or not you are able to rest if necessary e.g. taking time off work or sport
  • your age

All patients are different and heal at different rates. Our aim is to ease/eliminate your pain as quickly as possible. This is often achieved earlier on and with fewer treatments if patients follow our advice and modify their activities accordingly to prevent further damage.

How often should I receive a treatment?

This will depend on whether we are treating a specific injury or providing treatment for general well-being and body maintenance.

With first visits and injuries, it is likely that several treatments will be required but this will be advised on the first visit.

Many clients choose to come once every 4 or 6 weeks as part of their general body maintenance.

What happens on your first appointment?

We ask you to complete a simple but thorough questionnaire on your medical history and details of your injury. We then assess your posture and movement patterns and carry out appropriate special tests which may include nerve tests, orthopaedic tests, mobility, flexibility and strength tests. We ask you to wear appropriate clothing to allow full assessment of your injury, but are sensitive to your needs and if necessary, can treat through light clothing. We will explain our findings to you and treat according to what we find.

Our treatment consists of the most up to date techniques and can include: soft tissue massage, joint/nerve mobilization, joint/spinal manipulation/adjustments and electrotherapy e.g. ultrasound and laser. The method of treatment depends on the clinical diagnosis. We also prescribe appropriate rehabilitation exercises which are an important tool for recovery. If we believe further tests are needed we will refer you to the appropriate person.

How long is each appointment?

The first appointment with an osteopath or physiotherapist will take approximately 45-60 minutes which you will also need to fill out a confidential medical form. Any follow-up treatments will be allocated 25-30 minutes.

Massage treatments are either 30 or 60 minutes.

Do you provide X-rays / MRI scans?

In most cases of musculoskeletal conditions X-rays and MRI scans are not usually necessary. However if we do feel you will benefit from these services we will always liaise with your doctor or consultant where appropriate or refer you privately.

Do we prescribe drugs?

We are not trained to prescribe drugs and often find that pain can be eased and managed using hot and cold treatment gels and sprays. If we find that pain cannot be eased we will liaise with your doctor or consultant as appropriate.

Do I need a G.P. referral?

We receive regular referrals from local doctors although this is not necessary in order to have an appointment. With your permission we can keep your doctor informed of your progress and if needed give details of your treatment. Privately insured patients may need to see their GP for a referral. Please contact us for further information.

Do you have to do sport to have a sports massage?

Sports massage is not just for sports participants but for anyone who is experiencing muscle aches and discomfort brought on from activities such as building work, DIY, gardening and bringing up young children. It is also ideal for people whose jobs require little physical activity such as long distance drivers or sitting at a desk for the majority of the working day.

Is the clinic registered with insurance companies?

We are registered with most major insurance companies. Please call us to discuss as different treatments are covered by different insurers. We will then advise you to contact your insurance company for authorisation and to discuss whether you have an excess amount on your policy. We require your membership number and authorisation code if you would like us to send your invoice directly to your insurance company.

BUPA Physiotherapy provider number which covers all our physiotherapists 80010734
AXA Physiotherapy provider number which covers all our physiotherapists ZZo1667/1050376

BUPA Osteopathy:
Andrew Buckley 30005974
Alex Porous 30046159

We are also covered by all other insurers such as Aviva , WPA , Westfield etc

Is there parking at the clinic?

We provide free parking on site.

If I need to cancel an appointment will I be charged?

ALL missed appointments and cancellations within a 24 hour period will be subject to the full treatment charge. Missed appointments and late cancellations affect both our therapists and patients waiting for appointments.

What are our fees?

Please contact our reception who will provide you with details of our competitive costs across all the range of treatments we offer.

Pain - Cause, Effect and Managemenet

Causes of pain and dysfunction

Pain may appear suddenly but unless it is caused by a traumatic event such as lifting something that was too heavy or a freak accident, it is more likely that your symptoms are a result of an accumulation of stresses over weeks, months or even years. A sedentary lifestyle, repetitive movements and poor posture, incorrect sports activities/technique and previous injuries resulting in compensatory problems are often the cause.

Pain can be significantly reduced by taking appropriate medication and resting during the worst spells but this does not deal with the mechanical cause and so cannot always prevent the regular re-occurrence of symptoms. A full assessment of the injury should be made so that appropriate treatment, exercises and advice can be given.

Why wait?

Most musculoskeletal conditions are easily managed with the appropriate treatment and patient compliance to prescribed exercises. Many of our patients inform us that their pain has affected their occupation, sport, social and family life. This can often be avoided if an injury is assessed early on before a more chronic condition sets in. Patients commonly only see a health care practitioner once they're in pain but there are many warning signs for potential injuries.

Potential early warning signs

  • constant aches
  • feelings of stiffness
  • decreased muscle and joint flexibility, for example difficulty looking over your shoulder when driving or difficulty bending forward to put on your shoes and socks
  • poor work and sports performance

Many of our patients choose to have regular preventative check-ups to minimise injury risks and keep them on track.

Return to top of page